Jorge
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Speakerphone or headphones with mic recommended.
Natural conversation
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Meet Your Conversation Partner
Phone English under pressure — from freezing to floor-ready
Inglés para call center y servicio al cliente, con apoyo en español.
Best for
Anyone headed for a call-center or customer-service job, already on the floor and struggling, or who just wants to survive a phone call in English without freezing
Topics & Skills
Opening and closing a call cleanly
Buying time without dead air
De-escalating an angry customer
Holding, transferring, and saying no gracefully
Handling confused and difficult callers
Staying calm when the call goes off-script
Suggested Topics
Some things to talk about:
I'm applying for a call-center job — can you help me prep?
I freeze when a customer gets angry. Can we practice that?
Put me on a real call — I want to try one.
What do I say when I don't understand the customer?
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