All your official documents in simple language
Your agreement with Project Fluency
By creating an account or using Project Fluency™ ("the Service"), operated by Project Fluency Inc., you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the platform. We may update these terms from time to time — continued use after changes constitutes acceptance. We will notify you of significant changes via email.
Age Requirement: You must be at least 13 years old. Users aged 13–17 must have parental consent.
Project Fluency is operated by Project Fluency Inc. Our platform provides AI-powered language learning through conversational practice with 60+ AI characters across 5 languages (Spanish, Italian, French, Portuguese, English), plus drilling exercises, adaptive questions, and spaced repetition via Fluent Mode. Contact: hello@projectfluency.com.
Our AI characters are educational tools, NOT licensed teachers or certified experts. They may occasionally provide incorrect information. Project Fluency is a language learning tool, not a certified educational institution. We do not guarantee specific learning outcomes, fluency levels, or professional certifications.
You are responsible for maintaining the security of your account credentials. Do not share your account — accounts are licensed to individual users.
Project Fluency offers free access, one-time purchases (Coffee Chats), monthly subscriptions (Tourist and Local), and a commitment product (One Way Ticket).
Prices listed in USD. MXN pricing available where applicable. Subscription fees billed monthly through Stripe (web) or Apple In-App Purchase (iOS). All prices subject to change with 30 days' advance notice. You authorize recurring charges until you cancel.
Users enrolled in the Tourist Beta program receive 180 minutes per month instead of the standard 120 minutes. This allocation is permanent for beta enrollees and will not be reduced. All other Tourist tier features and pricing apply as normal. The Service is provided "AS IS" during beta — features may change, be added, or removed. Service interruptions may occur.
Conversation minutes are the currency of the platform. Minutes are allocated based on your plan and deducted in real time during conversations. Assessment conversations do not consume minutes.
Subscription minutes reset each billing cycle and do not roll over.
Deduction hierarchy:
The One Way Ticket is completely non-refundable under any circumstances. By purchasing, you acknowledge and accept this policy.
The One Way Ticket ($178.99) provides 1,500 conversation minutes over a 90-day period. Available to US users only. The countdown begins upon completion of La Promesa (voice commitment ceremony). No pauses, extensions, or transfers are available. Unused minutes expire at the end of the 90-day period.
Completing 85% of minutes (1,275 min) unlocks a prepaid Local subscription month. Failure to reach 85% forfeits this benefit.
Coffee Chats are one-time purchases of 30 conversation minutes at $3.99 (or MXN equivalent). Maximum 3 per account lifetime. Not available to users with active subscriptions. Minutes expire 90 days from purchase. Non-refundable.
Flex Minutes are available to active subscribers in bundles (10, 60, or 120 minutes) at rates based on subscription tier. Flex minutes never expire. Each purchase is a one-time transaction — not automatically billed. Non-refundable. No cash value. Cannot be transferred.
PTO credits are earned automatically through regular conversation practice at rates determined by your plan tier (Free/Coffee 5%, Tourist 10%, Local 15%). PTO never expires. Credits can be redeemed in the PTO Store for learning rewards including Replay Analysis, Study Guides, Gift Codes, and Discounts. Monthly earning capped at 180 PTO; maximum balance capped at 500 PTO. PTO has no cash value and cannot be transferred between accounts.
Subscriptions automatically renew monthly unless cancelled. You authorize us to charge your payment method each month until you cancel.
You agree to use Project Fluency for personal language learning purposes. You may NOT:
Platform Content: All content, characters, character backstories, the Don Joaquín Universe, course materials, software, and branding are the property of Project Fluency Inc. and protected by intellectual property laws.
Your Conversations: Your conversation transcripts and personal learning data belong to you. We retain a license to use anonymized, aggregated data to improve our platform and services.
We strive for continuous availability but do not guarantee uninterrupted service. The Service is provided "AS IS" without warranties. We are not liable for downtime caused by third-party services (ElevenLabs, Stripe, Apple, Supabase), internet outages, or events beyond our control. If extended downtime affects your subscription, we may extend your billing period at our discretion.
Our liability is limited to the amount you paid for services in the 12 months preceding any claim. We are not liable for indirect, incidental, or consequential damages.
We reserve the right to suspend or terminate accounts that violate these terms, engage in abusive behavior, or attempt to exploit the platform. You may terminate your account at any time through the account deletion option in your settings. Upon termination, your right to access the platform ceases, though we may retain certain data as required by law or for legitimate business purposes.
Governing Law: State of Delaware, United States.
Dispute Resolution: Any disputes shall be resolved through binding arbitration administered in accordance with applicable rules, except where prohibited by law. You retain your right to pursue claims in small claims court.
Project Fluency Inc.
Email: hello@projectfluency.com
How we handle your data
Information You Provide:
Automatically Collected:
Your data is used to:
During conversations, your voice is transmitted to ElevenLabs for real-time speech processing. Voice audio is processed transiently and is not stored by ElevenLabs after the conversation ends.
La Promesa Recordings: One Way Ticket commitment recordings are stored in our secure private cloud storage (signed URLs with expiration) and are accessible only to you. We do not use your voice data for AI model training.
Transcripts: Conversation transcripts are stored to enable character memory and adaptive learning. Transcripts are kept unless you request deletion.
We use the following third-party services to operate the platform:
Each service has its own privacy policy. We share only the minimum data necessary for each service to function.
We use industry-standard security measures including encrypted connections (HTTPS/TLS), row-level security on database tables, signed URLs with expiration for sensitive content, and secure API key management. Payment information is handled entirely by Stripe and Apple — we never store credit card numbers on our servers. No security method is 100% secure, but we are committed to protecting your data.
We retain your account data, conversation transcripts, and learning history for as long as your account is active. Cancelled accounts retain data for 12 months to facilitate potential return.
Account Deletion: Upon deletion request (via account settings), personal data is permanently removed within 30 days. This is irreversible. Anonymized, aggregated analytics data may be retained indefinitely.
You have the right to:
To exercise these rights, contact hello@projectfluency.com.
Project Fluency is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will delete it promptly. Parents who believe their child has provided personal information should contact us at hello@projectfluency.com.
GDPR (EU): Right to erasure, portability, and complaints to data authorities. Data may transfer to US with safeguards.
CCPA (California): Know, delete, opt-out rights. We don't sell data.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify active users of significant changes via email at least 14 days before they take effect. The effective date at the top indicates the most recent revision.
Project Fluency Inc.
Email: hello@projectfluency.com
Our commitment to fair billing
We charge what it costs to deliver real AI conversations with characters who remember you — and we want you to feel confident that your money is well spent. If something isn't right, we'll make it right. Subscriptions have a refund window, one-time purchases don't, and commitment products are exactly that — commitments.
Not satisfied within 7 days? Email hello@projectfluency.com for a full refund.
Coffee Chats ($3.99) are non-refundable. As a low-cost, one-time purchase designed to let you experience the full platform before committing, all Coffee Chat sales are final.
Flex minute purchases are non-refundable. Flex minutes never expire and remain on your account as long as it is active.
One Way Tickets ($178.99) are completely non-refundable under any circumstances. This is not a limitation — it is the product.
The One Way Ticket is a commitment device. The non-refundable nature creates accountability: you've made a promise (La Promesa), invested real money, and set a 90-day deadline. There are no exceptions, extensions, pauses, or partial refunds. If you are not prepared for this level of commitment, we encourage you to start with a monthly subscription instead.
If you believe you were charged incorrectly — duplicate charges, wrong amount, or charges after cancellation — contact us immediately at hello@projectfluency.com. Include your account email, the charge amount, and the date.
We will investigate within 24–72 hours and issue a full refund for any confirmed billing error, regardless of the 7-day refund window. For charges made through the Apple App Store, you may also contact Apple Support directly.
We're transparent and happy to clarify anything