PF
Traveler's Handbook

Your Guide to Fluency

Everything you need to navigate your language learning journey with Project Fluency โ€” from your first conversation to complete confidence.

Before You Depart

Getting started & understanding what awaits

What is Project Fluency?

Project Fluency is an AI-powered language learning platform where you have real voice conversations with native-speaking AI characters. Unlike apps that drill flashcards or grammar rules, we focus on what actually matters: speaking confidently in real situations.

Think of it this way:

Traditional apps teach you to order food by showing pictures and translations. Project Fluency lets you actually practice ordering from a Mexican street vendor, an Italian restaurant server, or a French cafรฉ owner โ€” complete with cultural nuances, regional accents, and the unpredictable flow of real conversation.

Each character remembers your past conversations, adapts to your level, and helps you build practical fluency through immersive practice.

Which languages can I learn?

Project Fluency currently offers 5 languages, all included with every subscription:

๐Ÿ‡ช๐Ÿ‡ธ Spanish ๐Ÿ‡ฎ๐Ÿ‡น Italian ๐Ÿ‡ซ๐Ÿ‡ท French ๐Ÿ‡ง๐Ÿ‡ท Portuguese ๐Ÿ‡บ๐Ÿ‡ธ English

Your minutes are shared across all languages. Practice Spanish in the morning and Italian in the evening โ€” one subscription unlocks everything.

Coming Soon

  • German
  • Japanese
  • Mandarin Chinese
How does the minute-based system work?

Unlike "unlimited" plans that compromise on quality, Project Fluency uses a minute-based system that ensures every conversation uses premium AI voices and personalized memory.

Subscription minutes refresh monthly with your billing cycle

Flex minutes are add-ons that never expire

PTO minutes are earned through practice (2-2.5% back)

All minutes work across every language

The system automatically uses your monthly minutes first, then any add-ons. You're always in control of your practice budget.

What can I do for free?

You can take our free 5-minute assessment in any language to discover your current level. This voice-based evaluation gives you:

  • Your personalized level placement (Beginner โ†’ Advanced)
  • Character recommendations based on your needs
  • Understanding of where to focus your practice

We have 18 assessment characters across all 5 languages โ€” completely free, no credit card required. It's the perfect way to experience Project Fluency before committing.

How is this different from Duolingo or other apps?
Feature Traditional Apps Project Fluency
Practice Method Multiple choice, typing Real voice conversations
Characters Generic voices 63 unique personalities who remember you
Scenarios Scripted lessons Unpredictable real-world situations
Feedback Right/wrong answers Contextual correction in conversation
Cultural Context Minimal Regional accents, slang, customs

Apps like Duolingo are great for vocabulary building, but they don't prepare you to actually speak. Project Fluency fills that gap with immersive conversation practice.

What devices can I use?

Project Fluency works on any device with a modern web browser โ€” desktop, laptop, tablet, or phone. No app download required.

Requirements:

A working microphone, stable internet connection, and Chrome, Safari, Firefox, or Edge browser. That's it.

Native mobile apps are on our roadmap for the future, but our responsive web platform already works beautifully on mobile devices.

Once You Arrive

Meeting your AI characters & the learning experience

Who are these AI characters?

Project Fluency features 63 conversation characters spread across our five languages, each with their own personality, regional accent, and teaching specialty:

๐Ÿ‡ช๐Ÿ‡ธ Spanish: 16 characters โ€” from Mexico City hostel staff to Colombian entrepreneurs to Argentine chefs

๐Ÿ‡ซ๐Ÿ‡ท French: 13 characters โ€” Parisian hotel concierges, cafรฉ owners, retired professors

๐Ÿ‡ฎ๐Ÿ‡น Italian: 12 characters โ€” Rome restaurant servers, Milan executive chefs, train liaisons

๐Ÿ‡ง๐Ÿ‡ท Portuguese: 12 characters โ€” Rio beach vendors, surf instructors, spa managers

๐Ÿ‡บ๐Ÿ‡ธ English: 10 characters โ€” Chicago hotel staff from diverse backgrounds

Each character lives in the Don Joaquรญn Universe โ€” a connected hospitality empire where you'll encounter realistic scenarios you'd face while traveling.

Do characters remember our conversations?

Yes! This is one of Project Fluency's most powerful features. Every character maintains a rolling memory of your conversations, powered by Claude AI.

What they remember:

Your learning progress, common mistakes, topics you've discussed, your goals, and personal details you've shared. Talk to Luis about your upcoming trip to Mexico, and he'll ask about it next time.

Memory quality depends on your subscription tier:

Basic Memory (Starter): Conversation summaries with progression awareness

Enhanced Memory (Growth/Pro): Detailed memory with milestone tracking

No Memory (Practice Packs): Fresh start each conversation

What is Adaptive Drilling?

Between conversations, you can practice with AI-generated questions that target your specific weaknesses. The system tracks every mistake you make and creates personalized practice sessions.

How it works:

  • System detects patterns in your mistakes (verb conjugations, gender agreement, etc.)
  • AI generates questions targeting those specific areas
  • Each question includes audio from native speakers
  • After 25+ questions, you receive personalized learning tips

Starter subscribers get unlimited standard drilling. Growth and Pro subscribers get personalized drilling that adapts in real-time to your weaknesses.

How do conversations actually work?

When you start a conversation, the character greets you based on your history together. Then you simply speak naturally โ€” no buttons to push, no scripts to follow.

The AI hears you in real-time and responds naturally

Characters gently correct mistakes within the conversation flow

Scenarios unfold based on your responses (ordering food, asking directions, etc.)

You can interrupt, ask questions, or change topics โ€” just like real life

Pro tip: Don't worry about making mistakes! Characters are trained to be encouraging, and your errors become learning opportunities in future drilling sessions.

What level do I need to start?

Project Fluency works for all levels, but the sweet spot is learners who know some basics and want to build speaking confidence.

Complete Beginners: Start with beginner-focused characters who speak slowly and use simple vocabulary

Intermediate Learners: Practice real-world scenarios with patient native speakers

Advanced Learners: Challenge yourself with complex characters, regional dialects, and specialized vocabulary

Our English characters even support native language bridges โ€” characters like Chen Wei or Priya Sharma can provide Level 1 feedback in Mandarin or Hindi for absolute beginners.

What makes the regional accents special?

Real fluency means understanding everyone, not just textbook speakers. Our characters represent authentic regional variations:

Spanish: Mexican (chilango), Colombian (paisa), Argentine (voseo), Peruvian, and Spain Spanish (vosotros)

Portuguese: Brazilian Portuguese with Rio/Sรฃo Paulo variations

French: Metropolitan French with varying formality levels

Italian: Rome and Milan regional differences

Carmen uses vos tenรฉs instead of tรบ tienes. Alejandro uses vosotros. This prepares you for real conversations with real people.

Extending Your Stay

Pricing, subscriptions, and getting more minutes

What are the subscription tiers?
Plan Price Minutes Best For
Starter $14.99/mo 100 min Casual practice, habit building
Growth $29.99/mo 240 min Serious learners, daily practice
Pro $49.99/mo 425 min Intensive learners, multi-language

All tiers include access to all 63 conversation characters across all 5 languages. The difference is minutes, memory quality, and drilling personalization.

What's the Coffee Chat practice pack?

The Coffee Chat pack ($3.99) is a low-commitment way to try Project Fluency:

  • 50 conversation minutes
  • Access to all 63 characters while active
  • Basic drilling access
  • 90-day expiration

Note: Practice packs don't include character memory โ€” each conversation starts fresh. This makes them great for sampling characters, but subscriptions are better for building long-term relationships with your favorites.

What are Flex Minutes?

Flex Minutes are add-on purchases for active subscribers. They never expire and are used after your monthly allocation runs out.

Your Tier Flex Rate 60 min (5% off) 120 min (10% off)
Starter $0.17/min $9.69 $18.36
Growth $0.14/min $7.98 $15.12
Pro $0.12/min $6.84 $12.96

Higher tiers get better flex rates โ€” another reason Growth and Pro subscriptions offer more value.

What is PTO and how do I earn it?

PTO (Paid Time Off) is our loyalty reward system. You earn PTO points through conversations and drilling, which convert to free minutes.

Starter: Earn 2% back on conversations

Growth/Pro: Earn 2.5% back on conversations

Conversion: 100 PTO points = 1 free minute

Example:

A Growth subscriber has a 10-minute conversation. They earn 10 ร— 0.025 = 0.25 minutes worth of PTO (25 points). After four similar conversations, they have 100 points = 1 free minute that never expires.

Do unused minutes roll over?

Here's how different minute types work:

Subscription minutes: Refresh monthly (unused minutes don't roll over)

Flex minutes: Never expire โ€” use whenever you need them

PTO minutes: Never expire โ€” your loyalty rewards are permanent

Pack minutes: 90-day expiration from purchase

The system uses your monthly minutes first, then packs, then flex, then PTO โ€” so your permanent minutes are always preserved.

Can I cancel anytime?

Yes, absolutely. You can cancel your subscription at any time from your account dashboard. There are no contracts, no cancellation fees, and no hoops to jump through.

What happens when you cancel:

You keep access until your current billing period ends. Any flex minutes and PTO points you've earned remain in your account โ€” they'll be waiting if you decide to come back.

Why isn't Project Fluency "unlimited" like competitors?

Most "unlimited" AI language apps are burning through venture capital money. They'll eventually raise prices, cut quality, or shut down entirely.

Project Fluency is built to last.

We're self-funded and profitable. Our minute-based model ensures we can offer premium ElevenLabs voices, Claude-powered memory, and personalized drilling without compromising quality or disappearing overnight.

Every conversation costs real money to provide. By charging fairly for what we deliver, we can keep investing in better characters, more languages, and features you actually need.

Customer Service

Technical support, privacy, and troubleshooting

My microphone isn't working. What should I do?

Microphone issues are usually quick fixes:

Try these steps:

  • Check browser permissions โ€” look for the microphone icon in your address bar
  • Make sure no other app is using your microphone
  • Try refreshing the page
  • Test with a different browser (Chrome works best)
  • Check your system sound settings

If you're on mobile, make sure you've granted microphone permission to your browser app in your device settings.

Is my conversation data private?

Yes. Your conversation data is protected and never sold to third parties.

Transcripts are stored securely to enable character memory

We use industry-standard encryption

Your data is used only to improve YOUR experience

We don't train AI models on your conversations

You can request deletion of your data at any time by contacting support.

The conversation is choppy or delayed. Help!

Real-time voice AI requires a stable internet connection. If you're experiencing delays:

  • Switch from WiFi to a wired connection if possible
  • Move closer to your router
  • Close other bandwidth-heavy apps (video calls, streaming)
  • Try a different time of day when your network is less congested

If problems persist, try our speed test or contact support with details about your setup.

Can I see my conversation history?

Yes! Your dashboard shows your complete conversation history including:

Which characters you've spoken with

Duration of each conversation

Your progression level with each character

Mistake patterns and improvement areas

We're working on full transcript access in a future update.

How do I delete my account?

We're sorry to see you go, but we make it easy:

Email support@projectfluency.com with "Delete Account" in the subject

We'll confirm your identity and process within 48 hours

All data will be permanently deleted

Before deleting: Cancel any active subscription first to avoid accidental charges. Account deletion is permanent and cannot be undone.

The Fluency Lounge

Beta program & founding member benefits

What is the Beta Program?

Our Beta Program invites early adopters to help shape Project Fluency while getting exclusive benefits:

Beta members receive:

  • 180 conversation minutes for 90 days
  • Full access to all 63 characters and 5 languages
  • Enhanced memory and personalized drilling
  • Direct line to the founder for feedback
  • Founding member recognition

In exchange, we ask for genuine feedback to help us build the best language learning platform possible.

What are beta testing goals?

Beta testers have optional goals to explore the platform thoroughly:

10 conversations with different characters

3 characters from different languages or specialties

50 drilling questions completed

3 study guides viewed

These aren't requirements โ€” they're suggestions to help you get the full experience. Your progress is tracked in your dashboard.

How do I give feedback?

We love hearing from beta testers! Multiple ways to share feedback:

In-app feedback: Use the feedback button on your dashboard

Direct email: Reach the founder at shane@projectfluency.com

Beta community: Join discussions with other testers

Be honest โ€” we want to hear what's working, what's frustrating, and what features you wish existed. Your feedback directly shapes our roadmap.

What happens after the beta period ends?

When your 90-day beta access ends, you'll transition to a regular subscription. But as a founding member:

  • Your character memories and progress are preserved
  • Any earned PTO minutes remain in your account
  • Founding member recognition stays on your profile
  • Priority access to new features and languages

We'll notify you before your beta period ends so you can choose a subscription tier that fits your learning style.

Can I still join the beta?

Beta spots are limited, but we're still accepting dedicated language learners! If you're passionate about learning Spanish, Italian, French, Portuguese, or English โ€” and willing to share thoughtful feedback โ€” we'd love to have you.

How to apply:

Reach out to shane@projectfluency.com with a brief note about your language learning goals and why you'd be a great beta tester.

Still Have Questions?

We're here to help you on your fluency journey

Email Support

support@projectfluency.com
Response within 24 hours

Founder Direct

shane@projectfluency.com
For feedback & partnerships

Beta Community

Join fellow learners
Share tips & feedback

Ready to Connect With the World?

Project Fluencyโ„ข

Your Journey to Connection

FIRST CLASS
NOW
Your Starting Point
FLU
Fluency
Languages
5
Characters
63
Availability
24/7
Boarding
NOW
Character memory tracks your progress across sessions
Adaptive practice targets your weak spots automatically
Earn free minutes with PTO rewards (10-20%)
FLU
Destination: Fluency
PJFL-2025
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