FAQ
Questions, answered plainly.
Short answers about calls, practice, plans and your account.
Chapter 1
Getting started
You learn a language by talking. Characters with their own lives, towns and accents talk with you, remember you, and help you fix what you actually get wrong. Spanish, French, Italian, Portuguese and English.
No matching games, no streaks to protect. Real conversations, out loud, with people who remember last time. What you got wrong comes back as practice, in your own voice.
A phone with a microphone. Headphones help; a quiet room helps more.
Yes. Free gives you call time once, to try it, plus stories, songs and practice. No card needed.
Chapter 2
Calls and practice
Pick someone on Talk and call. You speak, they answer, at your level. Ten to fifteen minutes is plenty. You can also set a time to talk each week, and we’ll remind you.
Yes: your news, your goals, the mistakes you keep making. After some calls they’ll leave you a note.
Your mistakes become practice. Rewind plays back the moment you said it, in your own voice, so you can pick the right way. Practice sets mix them with new questions. A mistake counts as fixed once you get it right on three different days.
Stories, songs with a quiz after, short films and games, at your level, on Practice. Not every language has all of them yet: films are in Spanish for now, and new ones keep arriving.
Yes, on Live. Spanish is open now; other languages have a waitlist. Your first paid plan comes with one live class.
Chapter 3
Plans
Free is a taste. Tourist gives you about ten times as much as Free. Local is unlimited for personal use, with the most of everything. The Plans screen shows the price in your currency.
The app tells you before you get there. On a paid plan, calls pause until it renews; on Free, until you pick a plan. Everything you’ve done stays: progress, memories, notes.
Yes. Moving up starts right away; moving down starts at your next renewal.
Chapter 4
Account and billing
From Account, or in your App Store or Google Play subscriptions if you subscribed there. You keep your plan to the end of the period you paid for.
Yes, in full: within 7 days of buying or renewing a monthly plan, or 14 days for a yearly plan. See the Refund Policy.
Write to hello@projectfluency.com with your account email, the amount and the date. A mistake on our side is refunded in full.
Yes, from Account. It deletes everything and can’t be undone, so cancel your plan first.
hello@projectfluency.com. We answer within 72 hours.
Still stuck?
hello@projectfluency.com. We answer within 72 hours.